A. PHONETICS I. Circle the word whose underlined part is pronounced differently from that of the other words. 1) A. facsimile B. transfer C. spacious D. fax 2) A. equipped B. delivered C. transferred D. received 3) A. helps B. provides C. documents D. texts II. Choose the word that has stress pattern different from that of the other words. 4) A. courteous B. subscribe C. service D. customer 5) A. technology B. distribution C. delivery D. facsimile 6) A. advanced B. technology C. express D. spacious B. VOCABULARY AND GRAMMAR Circle the best answer for each sentence. 7) The hotel staff is friendly and ____. A. unhelpful B. courteous C. discourteous D. impolite 8) We are proud our ____ staff, who are always friendly and efficient. A. well-done B. well-appointed C. well-behaved D. well-trained 9) EMS stand for ____. A. Electronic Mail Service B. Express Mail Service C. Economic Mail Service D. Environment management Service 10) If someone want to send a document and does not want to lose its ____, facsimile service will help you. A. beginning B. last C. original D. recent 11) People can buy daily ____ in many local post office in early morning. A. newspapers B. books C. postcards D. letters 12) All post offices in Viet Nam are equipped with advanced ____. A. knowledge B. machines C. science D. technology 13) Fax transmission has now become a cheap and ____ way to transmit texts and graphics over distance. A. inconvenient B. convenient C. uncomfortable D. comfortable 14) If you ____ to your favourite newspapers and magazines, they will be delivered to your house early in the morning. A. buy B. book C. pay D. subscribe 15) Post offices offer a special mail service which is called ____. A. ESM B. EMS C. SEM D. MES 16) Your EMS mail will be ____ in the shortest possible time. A. provided B. delivered C. taken D. caught 17) The message introduces the ____ provided by the National Post Office. A. parcels B. messengers C. expresses D. services 18) I cannot tell you all ____ I heard. A. which B. that C. as D. because 19) I can answer the question ____ you say is very difficult. A. which B. whom C. who D. whose 20) This is Mr. Jones, ____ invention has helped hundreds of deaf people. A. which B. that C. whose D. whom